OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
133 ratings and 92 comments received in the last 90 days.
03 September 2025
From start to finish face to face and on the phone I was kept informed through out the process and made to feel comfortable and welcome staff always took my call and rang back / responded very promptly
02 September 2025
Josh was fab, very informative. Easy to talk to and helped find the perfect car. Communication and knowledge of the vehicle was 10/10.
31 August 2025
Very satisfied Very happy with my purchase
26 August 2025
Excellent level of support from all staff
23 August 2025
Very happy
16 August 2025
Extremely satisfied everything went so smoothly and it was due to the lovely staff there at Stratstone
12 August 2025
Staff were very professional throughout, especially Ellis and Emma.
04 August 2025
The sales person was warm and friendly and kept us updated throughout the whole experience
03 August 2025
The team did everything they could to make the purchase quickly. No pushy sales. Good customer service.
07 September 2025
Good and answered follow up questions.
05 September 2025
Staff always friendly & considerate.
02 September 2025
Painless experience from booking in to collection
25 August 2025
Sent to wrong garage
23 August 2025
Everything carried out efficiently. Great communication
22 August 2025
From customer service to the quality of the work done to my car, everything is carried out to a high standard.
18 August 2025
Amazing team
17 August 2025
The staff are always very friendly and helpful and nothing is too much trouble
17 August 2025
The service was done quickly and I was kept informed throughout. I've taken a star off as the online payment wasn't easy to do via mobile, I kept getting error messages leaving me unsure if payment had been taken or not.
15 August 2025
I was fitted in very quickly and all aspects of the service given at Stratsone were perfect.
03 September 2025
Nice individuals with some improvements required in places.