OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
125 ratings and 93 comments received in the last 90 days.
03 July 2026
Easy start to finish
30 June 2026
Process of purchasing was easy, staff were pleasant and helpful.
29 June 2026
Great service from Elliot in the sales team. Communication and performance was excellent.
28 June 2026
Madeline and Elliot were both very professional and accommodating
28 June 2026
Purchase and delivery went well.
23 June 2026
The professional and friendly approach to customer service at the Mini dealership was amazing.
18 June 2026
Finance took a long time ! Had to send numerous documents! This made customer very anxious waiting for response ! But I love my car !
16 June 2026
Although there was a slight delay on the delivery of my car, then some admin complications, I have to say, I was kept informed at every step of the way and would like to thank Kelsey Brewer and Ellis Wood for all of their time and efforts.
08 June 2026
Elliott was very sympathetic when purchase was put on hold due to family emergency. However I was slightly misled as I was under the impression that my car had automatic winding sidemirrors and locking on approach and depart without the use of a key
14 July 2026
Job done! On time! Service reception fully explained the invoice.
13 July 2026
Good service Nice atmosphere
11 July 2026
Steve was friendly, professional and working hard to manage the bookings in his own.
10 July 2026
Friendly staff and great repair job on alloy wheels.
08 July 2026
Great service from Michael Norris and the team. Work carried out within the 2 hour window and car given back beautifully clean
06 July 2026
The service was great!
05 July 2026
Simple, friendly service
04 July 2026
Because I received updates during service and staff are always cheerful and professional.
03 July 2026
Service done as planned and MOT done too. Very happy also with my cleaner than ever Mini! Excellent work.
03 July 2026
Service carried out within time agreed. Mike at service dealt with any issues in a positive manner
FIND Stratstone Maidstone.
Address
- 736 London Road, Larkfield, ME20 6BG
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 01622 534985
Maidstone as well as surrounding areas including Chatham, Rochester, Gravesend and Sittingbourne
Address
- 736 London Road, Larkfield, ME20 6BG
Opening Hours
- Mon–Fri:08:30 - 1800
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 01622 295972
Maidstone as well as surrounding areas including Chatham, Rochester, Gravesend and Sittingbourne
Address
- 736 London Road, Larkfield, ME20 6BG
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01622 295972
Maidstone as well as surrounding areas including Chatham, Rochester, Gravesend and Sittingbourne
13 July 2026
My name is Iain and my wife is Francesca who the car should have been registered in. It was a litany of errors and unnecessary admin that spoilt what should have been a fun experience. I have had no response to my complaint.