OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
119 ratings and 87 comments received in the last 90 days.
07 May 2026
All very efficient and very patient especially with my disability
06 May 2026
From the minute we walked in to Stratstone and met Kelsey Brewer we were very happy with how everything was handled regarding the purchase of our new Mini Countryman.
03 May 2026
the service at my mini centre was exceptional
03 May 2026
Buying experience was easy as it should be. Trade-in offer for my car was completely fair. I was kept informed of the progress of the build of my mini and handover was a smooth process. Overall, very happy with the experience.
27 April 2026
All went well, with one exception. The invitation letter (I think from Mini head office) clearly gave your address as Wood Close. This not the first time I have had this anomoly ... will someone please put head office right ... if you dare!
14 April 2026
Elliot was brilliant and I am more than pleased with my new mini
05 April 2026
Emma Celisse was so helpful and insightful throughout my experience with Mini. She knew the answer to every question I had when first thinking about getting a Mini, always replied quickly to emails and was really pleased with the service provided.
04 April 2026
Kelsey sealed the deal. Knew the car inside out, not pushy welcoming, professional and technically sound. This is so important to another woman especially when making a big investment and confidence/ knowledge is limited. A stress free purchase.
03 April 2026
Very helpful and friendly
06 May 2026
Very friendly, informative and easy to do business with.
06 May 2026
Excellent setvice
04 May 2026
Being on a tight budget, I needed to shop around. The cost was reasonable, and the work and service was first class.
03 May 2026
I needed a slight amendment to the vehicle (arm rest removing) and the centre were very helpful in assisting me with this.
03 May 2026
Everything superb as usual
29 April 2026
Great and easy service
28 April 2026
Very professional
28 April 2026
Didn't get kept up to date with what was going on with car and never receive the quotes of work needing to be done, as was promised.
28 April 2026
Well they have given me a very good service on my but unfortunately it seems every time they have my car they don't seem to find the fault which I understand it only seems to do in the dark wet winter nights
28 April 2026
Quick, efficient service, all ok
FIND Stratstone Maidstone.
Address
- 736 London Road, Larkfield, ME20 6BG
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 01622 534985
Maidstone as well as surrounding areas including Chatham, Rochester, Gravesend and Sittingbourne
Address
- 736 London Road, Larkfield, ME20 6BG
Opening Hours
- Mon–Fri:08:30 - 1800
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 01622 295972
Maidstone as well as surrounding areas including Chatham, Rochester, Gravesend and Sittingbourne
Address
- 736 London Road, Larkfield, ME20 6BG
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01622 295972
Maidstone as well as surrounding areas including Chatham, Rochester, Gravesend and Sittingbourne
10 May 2026
Elliot (sales representative) was very attentive and I feel I was given time and all relevant information in making my decision to purchase a new mini. He was organised and patient and communicated well which gave a good impression of the company.